CUSTOMERS CHARTA


CUSTOMERS CHARTER AND STANDARTS FOR ADMINISTRATIVE SERVICE OF REGIONAL ADMINISTRATION SMOLYAN
The main objectives we set ourselves are
- to improve the access to services, as we inform you in detail about your rights and from where and how you can obtain the relevant administrative services
- to achieve high quality of the given services as we reduce your personal expenses and time for obtaining them and to provide good attitude and wish for co-operation on behalf of the employees, who serve you
- to achieve clarity and sympathy providing you the opportunity for communication with kind and well-informed employees during the time of whole process of administrative service
- to stimulate you to mention your opinion concerning the services you obtain